First State Bank is happy to announce the team that will be assisting customers through its soon-to-be-installed interactive teller machines, or ITMs.
Manager Ashley Weaver will lead the ITM Department, which will be located in First State’s downtown Russellville branch and affectionately coined “The Hub.” Christina Krueger and Tori Johnson are the new ITM customer service specialists, and both Chandler Webb and Jennifer Gonzalez will be helping as part-time ITM tellers.
Unlike traditional ATMs and drive-throughs with tubes or grainy video feeds, ITMs allow for face-to-face banking with tellers at all drive-through lanes throughout the entire banking process. These ITM tellers are located right here in the River Valley, and they will be providing the friendly service our customers are used to and expect from First State Bank.
Before joining the ITM team, all five were already part of the First State family. Ashley has more than 13 years of banking experience, most recently serving as the branch manager for First State’s North Arkansas location, located at 2002 N. Arkansas Ave.
Christina has been a member of the drive-through team at the downtown branch for more than 14 years, and a lot of customers already know and love her. In fact, she was voted “Best of the Best” bank teller by the The Courier in 2016. Tori, a Russellville native, recently joined the First State team as a customer service representative when she returned to the area. She is excited about the opportunity to help customers at all branches.
Both Jennifer and Chandler have been working for First State as part-time tellers while pursuing Bachelor of Science degrees from Arkansas Tech University.
Because of the new ITMs, customers will be able to bank longer on weekdays — 7 a.m. to 7 p.m. Monday through Friday. These extended hours give customers more flexibility with their busy schedules and allow customers to utilize more First State services in the convenience of their car.
Photo: The First State Bank Interactive Teller Machine (ITM) Department team, from left to right: Chandler Webb, part-time ITM teller; Ashley Weaver, manager; Jennifer Gonzalez, part-time ITM teller; Christina Krueger, ITM customer service specialist; Tori Johnson, ITM customer service specialist.