This spring and summer, to provide our customers with the best service and banking experience, First State Bank will be installing new Interactive Teller Machines (ITMs) at the five branches in Russellville and Ola, replacing the current ATMs.
So, why make the switch to ITMs? And what are the benefits of ITMs? Well, we’ll tell you …
First, ITMs allow you to talk face-to-face with a local teller, who will provide you the friendly service you’re used to and expect from First State Bank. Our ITM tellers are located right here in the River Valley and members of our communities, just like you, so you can trust them with your business. They’ll be available to talk throughout the entire banking process, in case you have questions or need assistance.
Next, by having ITMs at our drive-through lanes, First State Bank is able to offer extended weekday hours, from 7 a.m. to 7 p.m. Monday through Friday. This allows our customers more flexibility with their busy schedules.
Also, unlike an ATM, the ITM will give you more banking options from the convenience of your car. With the ITM, you’re able to complete more traditional banking transactions, like cashing checks, making withdrawals, deposits, loan payments, exchanging bills and more.
Finally, we’ll have wider drive-through lanes. As we install the new ITMs, First State Bank will also widen the drive-through lanes for easier navigation.
We’re making these changes in First State Bank customers’ best interests and with your convenience in mind. We value your business and want to make your banking experience as easy and helpful as possible.