To continue providing our customers with the best service and banking experience, First State Bank is introducing Interactive Teller Machines, or ITMs, the latest technology in teller banking. In fact, First State is the first bank in the River Valley to have ITMs, so our customers can say they do business with the most innovative bank in the area.
Unlike traditional ATMs and drive-throughs with tubes or grainy video feeds, ITMs allow for face-to-face banking with tellers at all drive-through lanes throughout your entire banking process. Our ITM tellers are located right here in the River Valley and provide the friendly service our customers are used to and expect from First State Bank.
Because of the new ITMs, customers will be able to bank longer on weekdays — 7 a.m. to 7 p.m. Monday through Friday. These extended hours give customers more flexibility with their busy schedules and allow customers to utilize more First State Bank services in the convenience of their car.
The process of installing ITMs at our branches will be made over the course of several months, and with plenty of notice, so as not to disrupt customers’ routines. As part of the change, our drive-through lanes are being widened for easier navigation.
First State Bank is making these changes with our customers’ best interests in mind, and for their convenience.